Help center

Frequently asked questions.

Quick answers on ordering, returns, shipping, sizing, and your account. Search below or pick a section.

Ordering

How do I place an order?
Browse our catalog, pick your size and color, and tap "Add to Cart." When you're ready, open the cart and complete checkout through our Stripe-powered payment page. You'll receive an order confirmation by email within a few minutes.
Can I modify or cancel an order after checkout?
You can cancel or change an order within 2 hours of checkout — reply to your confirmation email and our team will help. After that window, the order is committed and you'll need to start a return once it arrives.
What payment methods do you accept?
We accept all major credit and debit cards through Stripe — Visa, Mastercard, American Express, Discover, plus Apple Pay and Google Pay where available. Payment plans and crypto are not supported at this time.
Do you offer gift cards?
Digital gift cards in $50, $100, and $250 denominations are available — reach out via the chat widget and our team will set one up manually.

Returns

What is your return policy?
Free returns within 14 days of delivery for unworn items with original tags attached. Items must be in their original packaging. Final-sale items, underwear, swimwear, and personalized pieces are not returnable.
How do I start a return?
Reply to your order confirmation email with the word "return" and your order number — our team sends a prepaid shipping label within one business day. Drop the package at any carrier pick-up point and we'll process your refund within 5 business days of receipt.
When will I see my refund?
Refunds post back to your original payment method within 5 business days of us receiving the return. Banks may take an additional 3-5 days to display the credit on your statement.
Can I exchange for a different size or color?
Yes — exchanges are free and prioritized over refunds. Mention the size or color you want when you start the return, and we'll ship the replacement as soon as the original is in transit back to us.

Shipping

Where do you ship?
We ship to the US, Canada, the UK, and most of the EU. International shipping to other regions can sometimes be arranged — reach out via the chat widget and we'll see what we can do.
How long does shipping take?
Domestic US orders arrive in 3-5 business days. Canadian and UK orders take 5-7 business days. EU orders take 7-10 business days. Tracking is included on every order.
How much is shipping?
Free standard shipping on US orders over $75. Otherwise, US shipping is a flat $6. International shipping is calculated at checkout based on destination and weight.
Do you offer expedited shipping?
Yes — 2-day expedited shipping is available on US orders at checkout for $18. International expedited options are limited and not available in every region.

Sizing

How does Fripomatic sizing run?
Our pieces run slim — French and European fit. Between sizes? Size up. The size chart on each product page lists garment measurements in centimeters, which is more reliable than picking your usual letter size.
How do I measure myself for the size chart?
For tops and dresses, measure across the fullest part of your bust and the narrowest part of your waist. For bottoms, measure your natural waist and the widest part of your hips. Keep the tape snug but not tight.
What if my item doesn't fit?
Use the free exchange flow — reply to your order email with the size or color you'd like instead, and we'll send a replacement. If we don't have your size, we'll issue a full refund instead, no restocking fee.
Are your sizes inclusive?
Our current catalog covers XS through XXL. We're actively expanding our plus-size line — new pieces in 1X-3X launch quarterly.

Account

Do I need an account to order?
No — guest checkout is fully supported. Creating an account lets you track orders, save your size preferences, and skip re-entering your details on future orders.
How do I create an account?
Click "Sign in" in the top-right of any page and enter your email. We send a one-time login link — no password to remember. You'll be signed in automatically on that device.
Can I change my email or shipping address after ordering?
Email changes can be requested anytime via the chat widget. Shipping addresses can be updated within 2 hours of placing the order — after that the order is committed and the new address would have to wait for a re-route.
Is my payment information stored?
We don't store any payment information on Fripomatic. All payments are processed by Stripe, which keeps card data on their PCI-compliant servers. We only retain the last 4 digits and brand for receipts and order displays.